Looking for the right usage-based billing software? Read this in-depth buyer's guide to find the perfect one for your business.
61% of companies adopted usage-based billing in 2023, double from 27% in 2018. The reason is simple: it allows customers to pay only for what they consume, aligning pricing with what customers value.
But implementing usage-based pricing is no small feat — it requires collaboration across finance, engineering, and leadership teams. Poor implementation can lead to revenue leakage, compliance fines, and forecasting inaccuracies. The key to overcoming these challenges lies in choosing the right usage-based billing software, one that aligns with your pricing model, team structure, and business needs.
This guide explores the key challenges of usage-based pricing, must-have features in a billing platform, and a framework for selecting the right solution—so your team can scale efficiently without sacrificing accuracy or agility.
Zenskar is an enterprise-grade solution that automates billing, revenue recognition, and SaaS metrics for subscriptions, usage, and hybrid pricing models. It eliminates developer dependencies and manual workarounds so teams can maximize their efficiency.
Its graphical data model and decoupled architecture allow it to handle the complexities of usage-based pricing with ease – unlike the legacy subscription tools that offer limited support for usage-based pricing and the new-age solutions that are developer-first. It can also cater to any industry segment with the most common domains being SaaS, fintech, API, etc.
Zenskar’s pricing model can be customized to suit your needs. Regardless of which plan you are on, you get access to all the features and can get unlimited support — be it for migration, implementation, custom development, or integration — without any additional charges. Click here to get a custom quote.
Stripe has expanded its product suite from payments to billing, revenue recognition, tax, and so on. Originally designed for developers in e-commerce platforms and B2C industries, it handles simple billing use cases and vanilla subscriptions well. It is known to have its limitations in handling complex use cases, finance-ready usability, large teams, or enterprise needs.
Stripe’s offerings have their own pricing structure, which can lead to unexpected costs and a fragmented experience. Core features like revenue recognition, payment links, and custom checkout pages often require additional add-ons, each with separate fees.
This modular pricing approach can make it difficult to predict overall costs, especially for businesses scaling their billing operations.
For instance, a company with a monthly recurring revenue (MRR) of $100,000 and processing 1,000 transactions monthly, with a 50% international market share, Stripe’s costs quickly add up to $4,950/month.
Zuora is a leading subscription management platform that offers recurring billing and revenue recognition. In May 2024, it expanded its capabilities to keep up with and better support usage-based pricing by acquiring Togai, an event-based metered billing platform. Zuora advertises to be a good fit for SaaS, manufacturing, IoT, media, and entertainment industries.
According to G2, Zuora’s pricing is 39% more expensive than the average subscription management product. Many Zuora users have also complained its pricing is quite opaque and difficult to estimate.
According to Vendr, the cost of Zuora depends on the company’s size.
For billing, it is estimated:
Zuora also offers a dedicated product for managing revenue, which comes with its own pricing structure.
Chargebee is a subscription management platform that has recently started supporting usage-based billing. It offers billing, revenue recognition, churn management, and analytics and serves B2B SaaS, e-commerce, e-learning, and other industries.
Chargebee's pricing can become expensive as your business scales. Its standard plan costs $599/month for up to $100k in monthly billing and then adds a 0.75% fee. You might also need add-ons, which increase the costs. It offers a freemium plan, but sandboxes are supported on enterprise plans only.
SaaSOptics and Chargify came together in 2022 combining their offerings to form Maxio - a subscription and usage-based billing management platform that automates billing, collections, and reporting. It is a good fit for both B2B and B2C businesses. It offers all the basic features needed for small to medium businesses but the long and complex implementation process makes it a difficult choice.
Maxio's pricing starts at $599 per month for its billing module, a heavy price tag for its feature set. Usage, dunning, collections, etc are reportedly offered as add-ons.
BillingPlatform is a revenue lifecycle management platform that monetizes any product at any pricing - subscriptions or usage-based pricing. It serves multiple industries, including software, finance, media, transportation and communications.
BillingPlatform’s pricing is customized based on each company's specific requirements, based on factors like transaction volume, feature needs, and integration complexities.
Usage-based pricing has extra steps over simple subscriptions that weave complexity into its implementation and maintenance.
It takes a village to implement usage-based pricing – involving multiple stakeholders across teams. Some of these challenges can be specific to how the teams are structured and interact with one another.
The challenges are also two-fold, one-time implementation challenges and evolving needs of growing teams.
Manual workarounds and spreadsheets continue to burden finance teams even in the age of AI. Usage-based pricing adds additional complexities to the table:
Engineers often find themselves dragged into billing processes because of the limitations and rigidity of existing tools. This includes:
All of these cut into the bandwidth that can otherwise be used on core responsibilities, causing delayed product launches and meeting customer needs.
Billing and revenue are critical functions and require a significant investment of resources. But in a market full of apparent look-alikes, it’s no easy feat to choose a usage-based pricing platform. So we put together a list of key considerations, essentials, and good-to-haves for your solution.
Most usage-based billing platforms still require manual workarounds for complexities like invoice splits, discounts, and prepaid billing. This creates a growing burden for finance teams.
The best usage-based pricing platform should be able to support all your customizations and billing and revenue recognition capabilities through automated workflows to scale reliably and minimize errors.
An effective pricing strategy solidifies your position in the market and helps you meet your business and, more importantly, revenue generation goals. It is one of the influential growth levers - with studies showing that even a 1% increase in pricing can lead to up to an 11% increase in revenue.
Usage-based billing and revenue involve multiple teams:
An ideal usage-based pricing solution should allow a setup where your teams maintain control of the core responsibilities without restricting or depending on each other.
Most billing and revenue systems are coupled, meaning tightly integrated modules can create rigidity and limitations.
For example, in a coupled system:
With a decoupled architecture, the choice of metering setup does not affect the flow of data or the billing process downstream.
Usage-based pricing makes revenue recognition more complex due to fluctuating usage across billing cycles. Without built-in Revenue recognition module, finance teams rely on spreadsheets, and time-intensive patchwork to recognize revenue—leading to errors and increasing compliance risks
Usage data offers a host of other insights that can help forecast revenue, optimize pricing strategies, and identify potential churn risks..
Usage-based pricing tools generally fall into two categories:
Zenskar is built to overcome the challenges of both these categories. It caters equally well for finance and developer segments with no-code, low-code/API-first options for most of the features needed for billing, revenue and analytics.
It has best-in class metering system that is decoupled from pricing and billing. It ingests usage data real-time or in batches with five ingestion methods so teams can choose based on what fits their needs best.
The billing engine works seamlessly for subscriptions, usage or any other hybrid pricing in between. Pricing is stored as objects on a graph which provides ultimate flexibility to configure any intricacy imaginable.
On the user interface, it can be configured via the UI, through a visual plan builder or through API. It also offers unlimited contract flexibility so your sales team can win more deals.
Revenue is also completely decoupled from contracts. Finance teams can easily customize automation rules and adjust revenue schedules separately from billing, giving you maximum flexibility in managing your revenue recognition process.
This flexibility has made Zenskar the platform of choice for several teams that earlier found such a solution inconceivable.
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A usage-based billing software empowers businesses to charge customers based on their actual consumption of a product rather than a fixed subscription price. The software connects existing systems to monitor and record usage data, applying specific pricing rules to generate accurate invoices. This type of pricing is common in industries like SaaS, fintech, and cloud infrastructure, where customers require transparency and control.
Zenskar's enables businesses to implement usage-based pricing without the need for development resources. With Zenskar, you can set up billing and payments for usage-based pricing quickly and easily, allowing you to go to market faster. The model also helps drive new customer conversion to paid subscriptions by offering the flexibility to mix and match different promotional strategies.
It can take anywhere between a few hours to 10 weeks to go live. The timeframe is based on the complexity of pricing models, the existing state of data, and other related factors. This includes migration, integration, and implementation. We offer live support via email, Slack, and Zoom to ensure a smooth transition through the migration and implementation process.
Zenskar eliminates the need for technical expertise when it comes to metering and data handling. The platform takes care of SQL queries and provides an intuitive web app interface, making it non-technical user-friendly. You can effortlessly feed data for the billing process without worrying about engineering bandwidth, enabling streamlined contract management.