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View a customer’s portal from the dashboard

  1. Go to Customers and click the customer’s row.
  2. Click the kebab menu (⋮) next to the Edit button and select View Customer Portal.
This opens a live session for that customer, the same view they would see if you sent them a portal link.
  1. Get your API key to authenticate the request.
  2. Send a POST request to https://api.zenskar.com/customer/session with your organization ID in the organisation header, your API key in the X-API-KEY header, and a JSON body containing the customer’s ID, a return_url, and an optional idle_timeout in seconds.
  1. Use the redirect_url from the response to send the customer directly to their portal session.

Reference

See the full session API parameter reference.

Embed the portal in your own website

Because access is session-based, you can embed the portal in your own website or product by generating a session link for the logged-in customer and loading it in an iframe or redirecting them to it, rather than sending them to a separate Zenskar-branded page.