> ## Documentation Index
> Fetch the complete documentation index at: https://zenskar.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Sent emails

## 1. Concepts

### A delivery log for every email Zenskar sends

**Communications > Sent Emails** is a read-only log of every email Zenskar has actually sent, whatever triggered it, whether that was [Email Alerts](/docs/20240301/product-modules/more/communications/email-alerts), a manual send from [Email Templates](/docs/20240301/product-modules/more/communications/email-templates), or a campaign from [Configurations](/docs/20240301/product-modules/more/communications/configurations). It exists to answer two practical questions: did a specific customer actually receive an email, and if something bounced or failed, what happened.

The list shows one row per send, with columns for **Customer**, **Email Template**, **Sender**, **Receiver**, **Sent At**, and **Status**.

### Per-recipient breakdown

A single logical send can reach more than one address at once, for example when CC or BCC recipients are involved, or when a template is sent in bulk. Clicking a row opens a preview of the exact email that was sent, along with a breakdown table of every recipient on that send: their **email**, their individual **status**, a **more-detail reason** where relevant (for example a bounce reason), and when that status was **last updated**. This shows that most recipients succeeded while a specific address bounced, rather than only showing one status for the whole send.

### Attachments

If the sent email had a document attached, such as an invoice or a receipt, it can be downloaded two ways: from the attachment chip inside the row's preview, or directly from the list without opening the preview, using **Download Attachment** in the row's action menu.

### No resend action

There is no **Resend** action from this view today. To send the same content again, go back to the originating tab, Email Templates, Email Alerts, or Configurations, and trigger the send from there.

***

## 2. How-to guides

### Find out whether a specific email was delivered

1. Go to **Communications > Sent Emails**.
2. Filter by **Customer**, and narrow further with **Status**, **Sender Email**, **Receiver Email**, **Subject**, **Sent At**, or a **Reference Job ID** if one is available, until the send in question is found.
3. Click the row to see the recipient breakdown table. Each recipient shows its own status and a More Details entry if the status is not a plain success.

### Download an attachment from a sent email

1. Find and open the send in **Communications > Sent Emails**.
2. In the row's preview, use the attachment download option to save the document that was sent, for example the invoice PDF.

***

## 3. Reference

### Location

**Communications > Sent Emails**.

### List columns

| Column         | Description                                  |
| -------------- | -------------------------------------------- |
| Customer       | The customer the email relates to            |
| Email Template | The template used to build the email         |
| Sender         | The sender identity the email went out under |
| Receiver       | The primary recipient address                |
| Sent At        | When the send occurred                       |
| Status         | Overall status of the send                   |

### Filters

| Filter           | Notes                                               |
| ---------------- | --------------------------------------------------- |
| Customer         |                                                     |
| Status           | See the status values below                         |
| Sender Email     |                                                     |
| Receiver Email   |                                                     |
| Subject          |                                                     |
| Sent At          |                                                     |
| Reference Job ID | Useful for correlating a send with a support ticket |

### Recipient breakdown fields

| Field           | Description                                                                     |
| --------------- | ------------------------------------------------------------------------------- |
| Recipient Email | The individual address on this send (To, CC, or BCC)                            |
| Status          | That recipient's own delivery status                                            |
| More Details    | More detail when the status is not a plain success, for example a bounce reason |
| Updated At      | When this recipient's status last changed                                       |

### Status values

| Status              | Meaning                                                                           |
| ------------------- | --------------------------------------------------------------------------------- |
| Sent                | Handed off for delivery                                                           |
| Delivered           | Confirmed delivered to the recipient's mail server                                |
| Bounced             | Rejected by the recipient's mail server                                           |
| Complaint           | The recipient marked the email as spam or abuse                                   |
| Error               | An error occurred during sending                                                  |
| Skipped             | Not sent, for example due to a missing or invalid address                         |
| Not Whitelisted     | Blocked because the sender or domain is not on an allowlist required for delivery |
| No Receiver         | No valid recipient address was available                                          |
| Partially Delivered | Delivered to some but not all recipients on the send                              |
| Unknown             | Status could not be determined                                                    |

### What is not currently supported

| Capability                        | Status                                                             |
| --------------------------------- | ------------------------------------------------------------------ |
| Resending an email from this view | Not available. Trigger a new send from the originating tab instead |